Frequently Asked Questions     

Where do you ship from?

All orders from the USA ship from our warehouse located in Post Falls, Idaho. Shipments usually arrive at your doorstep within 3-5 days.

Orders from outside the USA ship from our international warehouse and usually arrive at your doorstep within 2 weeks.

In some cases, international shipments will require import/customs taxes be paid. These are the responsibility of the buyer under all circumstances.

Yes, our 60-day money-back guarantee is simple: If you're not happy with your purchase, just return it within 60 days for a full refund. No questions asked.

 

Do you offer a warranty?

We want you to be 100% satisfied with your purchase, and we know that sometimes that means returning an item. We promise to make the process as easy as possible.

Just reach out to our customer service team and they'll take care of everything. So if you're not happy with your purchase for any reason, don't hesitate to return it within 60 days. We're here to make things right. 
      
      

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

  

Does this glow-in-the-dark?

Yes! Our new and improved Loop Lasso now includes a built-in blacklight which makes the UV-reactive string glow like magic in different colors. So you can now use the Loop Lasso day and night - perfect for concerts, festivals, and more!

  

Why is this so inexpensive?

The answer is simple - you'd expect something like this that's never been seen before to have quite a steep price tag attached to it - but that's never been our intention. We wanted to put this amazing product and concept in front of as many people as possible so that everyone can enjoy the beautiful, badass physics that make the Loop Lasso possible.

  

Is this easy to use?

Yes! The Loop Lasso is extremely easy to use and has a very quick learning curve. Visit our QR code link available inside the Official Loop Lasso User Manual for clear, quick video and text guides on how to use the toy.

    

Is this rechargeable?

Yes! The Loop Lasso is now built with USB-C Rechargeable capabilities - meaning faster charging and better battery life.

   

What the heck is the use of this thing?

Simply put... it's a toy! But the Loop Lasso does make a great office fidget to relieve stress. It's also a fun educational toy for kids. And makes a super cool gadget to take to all kinds of concerts and events.

 

Where can I learn more about the physics of the Loop Lasso?

We include a physics explanation inside the instruction manual and have a series of videos showing tricks and physics behind them. 

 

Don't see your question here?

Let us know what's on your mind on the "Contact" page or email us directly at hello@looplasso.com - we'd love to hear from you!